We deliver within 2–4 business days across Pakistan. Once your order ships, you'll receive a tracking link via WhatsApp or email so you can follow it every step of the way.

Yes — orders above PKR 2,500 qualify for free delivery across Pakistan. For orders below that, a standard shipping fee applies and will be shown at checkout.

Yes, FOLD ships to the US, UK, UAE, Saudi Arabia, and Bangladesh. International shipping rates and estimated delivery timelines vary by destination and will be shown clearly during checkout.

Absolutely. You'll receive a tracking link via WhatsApp or email as soon as your order is dispatched. If you haven't received one within 24 hours of placing your order, feel free to reach out to us.

We offer a 14-day exchange policy from the date of delivery. Items must be unworn, unwashed, and returned in their original packaging with tags intact. We do not offer cash refunds — exchanges are for size or style, or you can opt for store credit.

Reach out to us on WhatsApp at 0309-2131003 or email us at customers@foldretail.com with your order number and exchange reason. Our team will guide you through the process and arrange a pickup where possible.

Yes. If your preferred size or style isn't available at the time of exchange, we'll issue store credit equal to the full purchase amount. Store credit never expires and can be used on any item across the FOLD store.

FOLD currently carries sizes Small, Medium, and Large. Our model is 5'7 and wears a Small. Each product page includes a sizing reference to help you choose the right fit.

We recommend checking the sizing note on each product page. If you're between sizes, we generally suggest sizing up for a more relaxed, comfortable fit — especially in our more structured and tailored pieces. Still unsure? Message us on WhatsApp and we'll help you decide.

Most FOLD pieces run true to size, though fit can vary slightly by style and fabric. Some cuts are intentionally relaxed, others more fitted. Customer reviews often include sizing notes which can be a helpful guide.

We accept Cash on Delivery (COD), Payfast, credit and debit cards, bank transfer, and digital wallets. All payment options are shown clearly at checkout so you can pick what works best for you.

Yes — paid orders via Payfast receive a 5% cashback. It's our way of making the online experience a little sweeter. COD is of course still available if you prefer.

Most FOLD pieces are best hand-washed in cold water or dry-cleaned to preserve the fabric and finish. Avoid machine washing crush georgette and other delicate fabrics. Lay flat to dry and use a cool iron if needed. Full care instructions are printed on the garment label.

We photograph our products in natural light and aim for the most accurate colour representation possible. However, screen calibrations can vary between devices. Our product descriptions include Pantone colour references for a more precise guide — for example, the Dusk Mustard Set references Nimbus Cloud PQ-13-4108 TCX.

If a size appears available on the product page, it's in stock. Sold-out sizes will show as unavailable. For restock updates or specific product enquiries, drop us a message on WhatsApp and we'll keep you posted.

You can reach us via WhatsApp at 0309-2131003, or email us at customers@foldretail.com. We're happy to help with sizing questions, order updates, styling advice, or anything else — just reach out.